WISE RESPONDER ACTION KIT (WiRe)
Questionary Reports

2023 | Web Platform

Wise Responder Action Kit (WiRe) is a set of tools that enables companies to understand the multidimensional well-being of their employees and manage programs to improve their quality of life.

The Action Kit offer a comprehensive service that quantifies and maximizes the social impact of corporate actions.

Through in-depth data analysis and strategic social planning, “WiRe” helps companies focus their efforts and invest resources efficiently.

The Wise Responder Action Kit is composed of three parts:

1. TECHNICAL ADVISORY

2. MULTIDIMENSIONAL WELL-BEING SURVEY
A robust digital survey based on poverty and well-being metrics.

3. TECHNOLOGY PLATFORM
A platform built on Salesforce, directly connected to the survey, enabling companies to manage measurement, data analysis, target group prioritization, social program monitoring, impact assessment, and more.

THE CHALLEGE

Users faced significant friction in generating and understanding reports, leading to low engagement. The main pain points included:

  • Confusion in report creation: Users were unsure how to structure and generate reports from survey data.

  • Lack of intuitive organization: Survey data was available, but there was no clear system to access, compare, or track progress over time.

  • Low autonomy: Users rarely created reports independently, relying heavily on support.

THE UX-UI SOLUTION

To enhance usability and engagement, it was designed a visual report management system with:

  • A structured, easy-to-navigate dashboard organizing reports by category (education, health, employment, etc.).

  • Pre-built report templates to simplify report generation and encourage autonomy.

  • Guided workflows with step-by-step prompts to assist users in creating and tracking reports effortlessly.

MY ROLE

As a UX/UI Designer, my role was to research, define, and design a user-friendly solution to streamline report generation within the WiRe platform.

On the UX side, I conducted a thorough analysis of user pain points, identifying key challenges such as confusion in report creation, lack of intuitive organization, and low user autonomy. I focused on understanding user needs and behaviors to ensure the solution would enhance engagement and efficiency.

On the UI side, I designed a structured and visually intuitive system that simplified report creation. This included developing a clear navigation structure, pre-built report templates, and data visualization elements to improve readability. I also incorporated guided workflows to enhance usability and ensure a seamless experience.

Through a user-centered approach, I created a solution that empowers users to easily generate, analyze, and track reports, making data-driven decisions more accessible and efficient.

THE RESULTS

By redesigning the report generation experience in the WiRe platform, we achieved significant improvements in usability, efficiency, and user engagement.

  • Increased Autonomy: Users were able to generate reports independently, reducing reliance on support teams.

  • Simplified Workflow: The introduction of pre-built templates and guided steps made the process intuitive and user-friendly.

  • Enhanced Data Accessibility: Clear visualizations (charts, progress indicators, and key insights) made it easier for users to interpret survey results and track improvements over time.

  • Higher Engagement: The structured system encouraged users to explore reports more frequently, leading to better data-driven decision-making.

This transformation not only optimized the user experience but also improved the platform’s overall impact by making social data more actionable and accessible.